News
AI saves time, but don’t let it replace personality
AI is quickly becoming part of everyday business. A couple of years ago, most conversations were about whether businesses should...
The operational cost of successful automation
For years, automation in IT largely meant scripts. You wrote something to remove a repetitive task, save a few minutes...
Should Employees Use Personal Devices for Work?
Summary: Allow personal devices only for approved work, through approved apps, and when the device meets your security requirements. Use...
Why Your Employees Shouldn’t Have Administrator Access to Their Computers
Summary: Employees should use standard accounts for email, web browsing, and everyday work. Administrator access should be limited to approved...
Is your team using banned AI tools?
A conversation I’m having more often with business owners goes something like this: “We don’t really use AI yet.” A...
AI in IT operations: Useful tool, additional responsibility
AI found its way into day-to-day IT operations quickly. A year or two ago, most discussions were about experimentation. Teams...
The 30-Minute IT Check Every Small Business Should Do Once a Month
Summary: Most IT problems don't appear out of nowhere. Backups quietly stop running, updates sit unfinished for weeks, and old...
Why vendor conversations take more energy than they should
IT directors spend more time dealing with vendors than they might have expected to when they first moved into leadership....
Have your employees become AI “middleware”?
AI was supposed to remove repetitive work. In some businesses, though, something different is happening. People are spending large parts...
How to Keep Your Business Running When Microsoft 365 Goes Down
Summary: The tools that run your business, like Microsoft 365, your accounting app, or your booking system, are reliable most...